Customer care
How can we help?
Find clear answers about ordering, delivery, returns and your account.
Popular help topics
Frequently asked questions
Where do you deliver?
We coordinate delivery across Bangladesh. Timing and delivery charge depend on the destination and the size or fragility of the item.
Can I inspect a parcel before payment?
Where the selected courier permits it, you may inspect the outer condition and protective packaging before completing cash-on-delivery payment. Courier rules can vary.
How do I report transit damage?
Contact us within 48 hours of delivery and keep the packaging. Send your order number plus clear photographs or an unboxing video so we can assess the issue quickly.
Can I order without an account?
Yes. Guest checkout may be available. Creating an account makes order history, saved addresses and future checkout easier.