Resolution process
Complaint management
Tell us what went wrong. We will review the issue and explain the next step.
Step 1: contact Rongforing Decor
Send your order number, contact details, a clear description of the problem, and any relevant photographs or documents. We aim to acknowledge a formal complaint within 2 business days.
Step 2: review and resolution
We review the order record and evidence, then explain the available resolution. Complex courier or payment cases can take longer, but we will keep you informed through the contact details supplied.
Independent government complaint channel
If the issue remains unresolved, Bangladesh’s Central Complaint Management System provides an external complaint channel. CCMS is operated by the Government of Bangladesh, not by Rongforing Decor. Its own rules and privacy practices apply.